Wilbert Liu

Introducing rinhelp.com ✨It's a slight pivot from Chatlane.While building Chatlane, I realized the hardest part of support was never the routine questions. It was the technical tickets that completely broke the flow.The integration problem. The billing mismatch. The webhook failure. The tickets that turn into 30 minutes of jumping between Intercom, Sentry, the DB, and the codebase just to figure out what broke.That’s why I built Rinhelp.Rinhelp investigates technical support issues and gives back a draft to review, with evidence, before you reply or touch the product.If you’re a SaaS founder or engineer dealing with the same thing, join our early access:rinhelp.com Posted Mar 26, 2026 at 1:37PM