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Irina Nazarova

@inazarova

Intercom, and their https://fin.ai/ is running on a beautiful Ruby on Rails monolith with what seems like a pretty amazing DX

fin.ai

Fin. The #1 AI Agent for customer service

Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent.

9:08 PM · Feb 13, 2026