Paper
From Performance to Purpose: A Sociotechnical Taxonomy for Evaluating Large Language Model Utility
Authors
Gavin Levinson, Keith Feldman
Abstract
As large language models (LLMs) continue to improve at completing discrete tasks, they are being integrated into increasingly complex and diverse real-world systems. However, task-level success alone does not establish a model's fit for use in practice. In applied, high-stakes settings, LLM effectiveness is driven by a wider array of sociotechnical determinants that extend beyond conventional performance measures. Although a growing set of metrics capture many of these considerations, they are rarely organized in a way that supports consistent evaluation, leaving no unified taxonomy for assessing and comparing LLM utility across use cases. To address this gap, we introduce the Language Model Utility Taxonomy (LUX), a comprehensive framework that structures utility evaluation across four domains: performance, interaction, operations, and governance. Within each domain, LUX is organized hierarchically into thematically aligned dimensions and components, each grounded in metrics that enable quantitative comparison and alignment of model selection with intended use. In addition, an external dynamic web tool is provided to support exploration of the framework by connecting each component to a repository of relevant metrics (factors) for applied evaluation.
Metadata
Related papers
Vibe Coding XR: Accelerating AI + XR Prototyping with XR Blocks and Gemini
Ruofei Du, Benjamin Hersh, David Li, Nels Numan, Xun Qian, Yanhe Chen, Zhongy... • 2026-03-25
Comparing Developer and LLM Biases in Code Evaluation
Aditya Mittal, Ryan Shar, Zichu Wu, Shyam Agarwal, Tongshuang Wu, Chris Donah... • 2026-03-25
The Stochastic Gap: A Markovian Framework for Pre-Deployment Reliability and Oversight-Cost Auditing in Agentic Artificial Intelligence
Biplab Pal, Santanu Bhattacharya • 2026-03-25
Retrieval Improvements Do Not Guarantee Better Answers: A Study of RAG for AI Policy QA
Saahil Mathur, Ryan David Rittner, Vedant Ajit Thakur, Daniel Stuart Schiff, ... • 2026-03-25
MARCH: Multi-Agent Reinforced Self-Check for LLM Hallucination
Zhuo Li, Yupeng Zhang, Pengyu Cheng, Jiajun Song, Mengyu Zhou, Hao Li, Shujie... • 2026-03-25
Raw Data (Debug)
{
"raw_xml": "<entry>\n <id>http://arxiv.org/abs/2602.20513v1</id>\n <title>From Performance to Purpose: A Sociotechnical Taxonomy for Evaluating Large Language Model Utility</title>\n <updated>2026-02-24T03:31:07Z</updated>\n <link href='https://arxiv.org/abs/2602.20513v1' rel='alternate' type='text/html'/>\n <link href='https://arxiv.org/pdf/2602.20513v1' rel='related' title='pdf' type='application/pdf'/>\n <summary>As large language models (LLMs) continue to improve at completing discrete tasks, they are being integrated into increasingly complex and diverse real-world systems. However, task-level success alone does not establish a model's fit for use in practice. In applied, high-stakes settings, LLM effectiveness is driven by a wider array of sociotechnical determinants that extend beyond conventional performance measures. Although a growing set of metrics capture many of these considerations, they are rarely organized in a way that supports consistent evaluation, leaving no unified taxonomy for assessing and comparing LLM utility across use cases. To address this gap, we introduce the Language Model Utility Taxonomy (LUX), a comprehensive framework that structures utility evaluation across four domains: performance, interaction, operations, and governance. Within each domain, LUX is organized hierarchically into thematically aligned dimensions and components, each grounded in metrics that enable quantitative comparison and alignment of model selection with intended use. In addition, an external dynamic web tool is provided to support exploration of the framework by connecting each component to a repository of relevant metrics (factors) for applied evaluation.</summary>\n <category scheme='http://arxiv.org/schemas/atom' term='cs.CL'/>\n <published>2026-02-24T03:31:07Z</published>\n <arxiv:primary_category term='cs.CL'/>\n <author>\n <name>Gavin Levinson</name>\n </author>\n <author>\n <name>Keith Feldman</name>\n </author>\n </entry>"
}